Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

Details of designation Contact Person Name Address where the physical address location Contact No. Email-ID Working hours when complainant can call
Customer Care Akshaykumar Kaila 13th F-1309, One World West, Nr. Ambali BRTS Bus Stop, Ahmedabad, Gujarat, 380059 +91 9726767838 akshay.akinvestment@gmail.com Mon-Fri 09AM – 05 PM
Head of Customer Care -- -- -- -- --
Compliance Officer Akshaykumar Kaila 13th F-1309, One World West, Nr. Ambali BRTS Bus Stop, Ahmedabad, Gujarat, 380059 +91 9726767838 akshay.akinvestment@gmail.com Mon-Fri 09AM – 05 PM
CEO -- -- -- -- --
Principal Officer Akshaykumar Kaila 13th F-1309, One World West, Nr. Ambali BRTS Bus Stop, Ahmedabad, Gujarat, 380059 +91 9726767838 akshay.akinvestment@gmail.com Mon-Fri 09AM – 05 PM
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: –
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI's SCORES Platform (SEBI Complaints Redress System).
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
SEBI Complaints Redress System
SCORES Portal
scores.sebi.gov.in
Online Dispute Resolution
ODR Portal
smartodr.in

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